Aaron M. Mann
Email: amann72@gmail.com • Phone: 210.284.1756
Certifications
Microsoft Certified Systems
Engineer (MCSE)
Cisco Certified Network Associate
(CCNA)
VMware Certified Associate
CompTIA A+
CompTIA Security+
CompTIA Networking+
ITIL v2
Clearance
Top Secret
Education
University of Phoenix
Bachelors of Science in Information
TechnologyMarch 2005
Southern Methodist University
Certificate for Networking
TechnologiesNovember 1998
Experience
CACI (April 2014-Current)
Systems AdministratorApril
2014 - Current
Position Summary: As
Systems Administrator I provide support to critical mission systems.
Duties required that I:
● Administrate
Microsoft Windows Server 2012
● Maintain
Microsoft SQL 2012 Server
● Administrate
and update Windows Server Update Services
● Setup and
maintain components within VMware vRealize Cloud Suite
● Administrate
and update Symantec Antivirus Endpoint
● Develop
Standard Operating Procedures and Privileged User Guides
● Maintain
DOD security standards
Dell Federal Government
Systems (July 2011-March 2013)
Exceptional Software Solutions
(March 2013-December 2013)
Network Administrator IIIJuly
2011 - December 2013
Position Summary: As
Network Administrator I provide support to critical mission systems.
Duties required that I:
● Provide
technical excellence
● Work with
HP SM7 for inputting and tracking tickets through the ITIL process
● Apply
problem solving skills
● Manipulate
Active Directory
● Support
Unix and Windows based mission applications
● Maintain
integrity in thorough documentation and communication
● Provide
top quality service and ensure good customer relationships
● Work
closely with support teams around the world to resolve user issues; GSD, EA,
various other site support teams..
● Reliably
provide required feedback to create efficient, effective knowledge articles.
● In my
current position I have an active PRIVAC status.
● Strategically
applies learned skills and inherent talents to achieve solutions that meet
user and organization needs outside of normal scripted responses.
● Possess
expert knowledge of tools like Remote Desktop, Remote Assistance, and Telnet.
● Expert
understanding of restoring networks gained from many years’ experience at JP
Morgan.
● Very
thorough in both implementation and creation of knowledge articles.
Most recently applied via SM7.
Intuitive Technology Group
Children’s Medical Center
Technology ContractorSeptember 2010(2 week
contract)
Position Summary: As Technology contractor I
provided phone support for the hospital migration from Novell Groupwise to
Microsoft Outlook. Duties required that I:
● Provide
support for over 4000 users during a Novell to Microsoft Outlook 2007
migration.
● Utilize
HEAT for tracking user issue tickets
● Provide
advanced user training to users and team.
LIFE/RUN - Not Without Us!
Center for Independent Living
Center CoordinatorJanuary
2007-February 2010
Position Summary: As
Center Coordinator I was responsible for managing the staff as well as the
internal systems consisting of 150 devices. The environment was 100%
Microsoft with Cisco routers and switches. Duties required that I:
● Built and
administered network consisting of Microsoft Windows Server 2003 and Windows
XP/7 desktops
● Setup and
administered Microsoft VOIP phone systems
● Designed
and administered company's PHP website
● Setup
secure CISCO wireless network coverage for entire office
● Utilized
Backup Exec for data backup and restore
● Managing
a team of employees, interns, and volunteers
● Reporting
monthly, quarterly, annually for stringent state grant requirements
● Independently
operating the Center, making executive decision over day-to-day activities
● Performing
employee reviews and made hire/fire recommendations
● Presenting
Center and its services to community organization
● Designed
and created all marketing tools for both the Lubbock and Abilene offices
(newsletter, calendar, brochure, cards)
● Setup/maintained
Windows 2000 server network for both the Lubbock and Abilene offices
● Managed
case load of intense service need Consumers
● Streamlined
the relocation process by creating tracking databases utilizing Microsoft
Access and mySQL.
J.P. Morgan FCS Corp.
Systems Support
Specialist
December 1999-September 2006
Position Summary: In this
position I wore many IT “hats”, everything from desktop support to network
design and systems administration of 500 devices. The division I was in
grew from 13 to over 200 people in the near 7 years I was there. This
rapid growth required that I design solid, reliable systems. My
management and lead experience includes several network related projects that
I was the primary lead. Duties required that I:
●
Experience with CISCO Switches, Routers & Hubs
●
Administered Windows 2000 Server farms hosting Microsoft Exchange, IIS
and SQL
●
Complete understanding of TCP/IP sub-netting and routing, DHCP,
and DNS
●
Advanced knowledge of, and experience with Microsoft Operating systems
and MS-Office products (Excel, Outlook, PowerPoint, Word, Access, etc.)
●
Expert knowledge of and experience with DELL desktop and laptop
computers, printers, network equipment
●
Design and deployment of servers in a Microsoft Active Directory environment
●
General troubleshooting/desk side support in a Windows environment
●
Designed policies and procedures to streamline the day-to-day IT
operations
●
Created short and long term goals for the domain and infrastructure
●
Prioritized goals based on need and growth
●
Identified path of best results based on low budget and high growth
●
Designed network infrastructure for high growth and efficiency
●
Designed, implemented, and maintained network security and policies
●
Developed backup using BackupExec and disaster recovery plans
●
Setup and administered Citrix Presentation Server on a DELL blade
server
●
Setup and administered Microsoft Virtual Server for QA team
●
Designed, planned, and implemented company-wide asset tracking
●
Supported a Call Center/Help Desk environment
●
Administered and utilized HEAT and Track It! Ticket applications
●
Complex environment implementation expert
CIBER Information Systems
CIBER Outsource Center / Bank One
Technical ConsultantDecember 1998-December 1999
●
Installation and implementation Expert
●
Provided technical support for Bank One commercial clients
●
Optimized entire inter-office network
●
Designed and implemented automated file conversion system
●
Upgraded 15 systems to Year 2000 compliance.